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30. Getting Help with ProShow

Call or E-mail Photodex

If you have a question about how to work with ProShow, or if something
doesn’t seem to be working properly for you, please contact us.
Help is available everyday by email. Inquiries are handled between 8:30am
and 5:30pm (Central Time). If you don’t mind our Texas accents, you can
talk to a ProShow Expert at 1-800-377-4686 (toll free). Our reps are available
Monday-Friday 8:30am to 5:30pm (Central Time).

For online help, including email information and our online knowledge
base, visit us online at:

http://www.photodex.com/

To Get Help With ProShow

1. Click on Help > Get Help With ProShow in the Menu Bar.
This will open a window full of helpful links and contact information. From
here you can link directly to the Photodex Knowledge Base, report a
problem, email us or check for upgrades.

Reporting a Problem

There may be times when you have a problem that requires a customer
service representative to take a look at your show, assuming you don’t mind
sending it along. If that’s the case, you’ll be asked to submit a Problem
Report.
Problem Reports contain the show you have loaded when you send it as
well as useful information about the environment of your PC. These
elements together can be very helpful when we’re trying to diagnose and
resolve a potential problem.